Customer notices and tracking pages
What the customer receives
For a stop with Notify the customer on, its contact gets an e-mail and an SMS:
- On its way, with Follow it live, the tracking link.
- Arriving, about 30 minutes before.
- Delivered (Received by …) or not delivered.
Notices are in English and Arabic. A back-office stop with no contact gets none.
The driver's app says so on the job: The customer gets updates: on its way, about 30 minutes before you arrive, and when it is delivered.
What the dispatcher sees
Dispatch → a job → Customer notices: each notice, by e-mail and SMS, with its status, and the link to the tracking page.
The tracking pages
Both open with no sign-in, in the reader's language.
| Link | Shows |
|---|---|
| A consignee's link, from a notice | that consignee's stop by name, the truck on the map, the progress. Other stops show as Stop 2, Stop 3: no customer sees another's address |
| The job's Tracking page link | the job's overview: every stop with its address, for the shipper or your own people |
A made-up link finds nothing: This tracking link is not valid. Ask the sender for a new one.
To share a secure trip with a consignee, customs or the shipper, see Cargo security.