Roles
Each member of an organisation has one role. The owner sets it in Team; see Team.
What each role can do
Owner
An owner can do everything, including billing, the organisation's owners and its settings.
Admin
An admin can do everything an owner can, except change billing or the owners.
Fleet manager
A fleet manager runs the fleet: vehicles, drivers, trackers, alerts, maintenance, fuel, dispatch, tolls, docks, yard and the marketplace. A fleet manager has no payroll, billing or team.
Dispatcher
A dispatcher runs the day's work: jobs and their stops, the live map, alerts, docks, yard, customs, the freight marketplace and proof of delivery. A dispatcher watches live video and asks for remote commands, such as an engine cut, which another person approves. A dispatcher has no payroll, billing, team or e-invoicing page.
Mechanic
A mechanic works maintenance and tyres, and can read the rest of the fleet.
Viewer
A viewer reads the fleet and changes nothing.
Driver
A driver uses the driver app only: today, jobs, proof of delivery, hours, inspections, documents, pay and privacy.
Partners and resellers sign in to the partner app, partner web and Brand Studio. ZAITRACK's own staff work in a staff console; each change they make is in your audit log.
Rules worth knowing
| Area | Who |
|---|---|
| Billing | owners and admins see it; the owner changes the plan |
| API keys | the owner creates, rotates and revokes; admins see them |
| How the organisation works (country, currency) | owners and admins change; everyone reads |
| Divisions | the owner shapes the tree; whoever may change vehicles or drivers moves them |
| Payroll, leave, end of service | owners and admins |
| E-invoicing | the owner issues and onboards; fleet managers read; dispatchers have no page |
| Screening decisions in Compliance | the owner; a fleet manager cannot decide |
| Live video and footage | owners, admins, fleet managers and dispatchers; not viewers or mechanics |
| Alert rules | no page for viewers |
| A tracker's offline threshold | not mechanics |
| Insurer programmes | the owner adds them; only the driver decides to share a score |
| Engine cut and other risky commands | anyone with commands asks; a second person approves |
The kind of a driver's leave (annual, sick) is shown only to people with payroll access. A dispatcher sees Away … – ….